Last updated: 18 October 2026
Returns and exchanges
We want you to be happy with your Munizra purchase. To request a return or exchange, contact us within 7 days of delivery with your order number and the items you would like to return. Please contact us before sending anything back.
Eligibility
For a change-of-mind return or exchange, items must be unused, unworn, unwashed and unaltered, with original tags and packaging. We require proof of purchase from Munizra. Trying on an item carefully to check the fit is permitted; items showing wear, fragrance, stains or damage caused after delivery cannot be accepted for a change-of-mind return.
Personalised or made-to-order items, and items clearly identified as final sale before purchase, are not eligible for change-of-mind returns. This does not remove your rights if an item is faulty, damaged on arrival, incorrectly supplied or materially different from its description.
Wrong, damaged or faulty items
Inspect your order when it arrives and contact us promptly if anything is wrong. Include your order number, a description of the issue and clear photos where possible. An unboxing video is not a condition for raising a genuine issue. We will review the problem and arrange an appropriate replacement, return, repair or refund as applicable. Your statutory rights are not restricted by the 7-day change-of-mind window.
How to return an item
- Email munibayasir11@gmail.com or WhatsApp +92 3001423368 with your order number and reason.
- Wait for Munizra to confirm eligibility and return instructions, including the correct return address.
- Pack the approved item securely and keep the courier receipt and tracking number until the matter is resolved.
For change-of-mind returns or exchanges, you are responsible for the actual return courier cost and any new delivery charge agreed before the exchange. If Munizra sent the wrong item or an item arrived faulty or damaged, we will cover reasonable return delivery costs through the method agreed with you. Please do not send parcels cash-on-delivery without our agreement.
Exchanges
Exchanges depend on the requested item, colour and size being available. We will confirm any price difference and delivery cost before proceeding. If a replacement is unavailable, we will discuss a suitable alternative or an eligible refund with you.
Refunds
We will notify you after receiving and checking a returned item and explain the outcome. Approved refunds are made to the original payment method where possible. For cash-on-delivery or another manual payment, we will agree a suitable refund method with you. Your payment provider may require additional processing time; we will tell you when the refund has been initiated. Original delivery charges are refundable when required by law or where the return results from our error; otherwise they are not included in a change-of-mind refund.
Cancellations
Contact us as soon as possible if you need to change or cancel an order. We will try to help before dispatch. Once an order has been dispatched, our return process applies. This policy does not exclude any rights you have under applicable consumer law.
Contact Munizra
Email: munibayasir11@gmail.com
Phone / WhatsApp: +92 3001423368
Address: House no: C-32 Gilanabad Malir Colony Karachi, Pakistan.